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August 22, 2010 / fayafshar

TiVo deliver a great customer experience

Well i just purchased a TiVo unit, and just finished the setup process, and it was so pleasant. The box comes with a quick setup guide, which clearly demonstrates how you need to install the cables, and once turned on, the interface walks you through the setup process step by step.
It was such a breeze! Even the remote control has been designed in a ergonomic manner, feels good to hold but more importantly the buttons are labelled in a simple manner, and most only perform one function.
For example, the select button is labelled “Select” and is only ever used for selecting. Believe it or not, there are many remote controls with buttons which have a 1 to many (or at least more than 1) functionality mapping.

Thanks TiVo, your product has been very well tested on users! : )


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